![prf-final-lead-june24-e-240501-pets-r-family-59](https://petsrfamilyvet-v1724365746.websitepro-cdn.com/wp-content/uploads/2024/06/prf-final-lead-june24-e-240501-pets-r-family-59.jpg)
High Quality Care, Faith-based & Superior Customer Service
![prf-small-faith-hope-june-24-e-240501-pets-r-family-33](https://petsrfamilyvet-v1724365746.websitepro-cdn.com/wp-content/uploads/2024/06/prf-small-faith-hope-june-24-e-240501-pets-r-family-33.jpg)
The core ingredients we discussed were high quality pet medicine, well above the standard in our industry, a faith-based focus in our business, which is what defines our family focus, and a level of customer service and client experience that was miles apart from what our clients had experienced at other retailers in our market area. Our expectation for our business was that if we lead with love, care, and compassion, and keep our total focus on the clients and their pets, people will come to us, and they would feel different because of our care for them. Our design began with a heartfelt attitude and focus on the ultimate customer service. As we defined what that would look like, we identified two clear points of difference that other businesses were not utilizing. First were the simple numbers of employees in our building and on our payroll to ensure our clients and their pets are getting the very best and complete level of attention possible. And second was that we lead with love, believe in showing love, and demonstrate love for every client we service. Now these are not popular characteristics in business. Even the savviest of business professionals would tell you that the profit and loss statement will not support this, and the public will not even recognize it for the value it holds. However, I can tell you that this is the foundation of our company, and it is clearly our level of commitment to our clients.
Experience Coupled with Compassion
![prf-mother-daughter-small-june24-240501-pets-r-family-9_orig](https://petsrfamilyvet-v1724365746.websitepro-cdn.com/wp-content/uploads/2024/06/prf-mother-daughter-small-june24-240501-pets-r-family-9_orig.jpg)
Our six doctors at Pets R Family are all leaders in their industry. Their cumulative years of experience in veterinary medicine is over 50, but their heart and passion for the phenomenal medicine they practice, along with the high level of compassionate care, is second to none! The amazing by-product of this consortium of doctors is that the client receives a collaborative effort on all pet cases. Dr. Deckard believes it takes a team to achieve this effort. The team is aligned and focused to offer the very best in pet medicine and to provide those results as a group who truly love and care about each pet and their owner. This multi-doctor approach is not widely utilized or practiced in our industry. In fact, in the era of corporate buy outs and large corporate giants emerging, we see veterinary practices with fewer employees, often only one or two doctors on staff at any given facility. As we all have experienced, fewer employees frequently equate to inadequate service.
In an ongoing effort to demonstrate a better way to care for people and their pets, we are bucking the trends! At Pets R Family we pride ourselves on focusing on our clients, ensuring high quality care for their pets, and having many more employees than my accountant believes we should! We believe in the care we offer and will always practice the highest level of medicine and service in our community and our industry. And you know what, our clients love us for it!