What To Expect

High quality, individualized veterinary services – delivered with courtesy and respect!

As a new family member of our Pets R Family Veterinary Hospital in Saint Johns, you can expect our full attention to your pet’s needs.  When you first arrive, you will notice the difference in our hospital immediately from the quiet, isolated parking lot, to the time we spend making sure that we understand the needs of your pet.

When you arrive for your appointment, you will be greeted warmly, and we’ll escort you into an examination room after checking in your pet. You can help yourself at our coffee and beverage station for a refreshment and a snack if you like before you are taken back for your appointment.

In most cases, one of our veterinary technicians will start by asking about your pet’s medical history, current condition and the reason for your visit, gathering data for the doctor (unless it’s an emergency situation).

Our veterinarian will then examine your pet, ask you further questions and may recommend diagnostic tests if needed. An estimate will be provided to you so that you know what your visit will cost. Once the tests have been run, which can usually be done in the practice, your doctor will discuss a possible diagnosis and treatment plan if warranted. This is a great time to ask questions. Our veterinary team wants to make sure you’re completely comfortable with the information we’re providing. We strive to provide an individual treatment plan for each pet depending on his or her needs.

Our veterinary technician will likely come back to wrap things up and will provide you with helpful pet care information and answer any wellness and care questions you may have. Our front desk staff will process your payment and schedule any needed follow-up appointments.

Please note: Our goal is to see all our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.

We are excited to meet you and your pets and welcome them as part of our family!

Location Hours
Monday8:00am – 5:30pm
Tuesday8:00am – 5:30pm
Wednesday8:00am – 5:30pm
Thursday8:00am – 5:30pm
Friday8:00am – 5:30pm
Saturday8:00am – 12:00pm

* Early Drop off appointments available at 7:30 am *Prearranged after hours pickup from boarding available on Sundays from 5:00 - 6:00 pm.